At Salon 1150, your time is valued just as much as ours. Our service providers dedicate their schedules exclusively to your beauty experience, and we reserve appointment slots just for you. To maintain fairness to both clients and staff, we’ve established the following cancellation and no-show policies.
1. Appointment Confirmation
To ensure a smooth salon experience, all appointments must be confirmed at least 24 hours in advance. Clients will receive a confirmation email and/or text reminder prior to their scheduled time. Unconfirmed appointments may be subject to cancellation at the salon’s discretion.
2. Cancellations & Rescheduling
We understand that life happens. If you need to cancel or reschedule:
- We require at least 24 hours’ notice for all service cancellations or rescheduling.
- Cancellations made less than 24 hours before your appointment will incur a 50% cancellation fee based on the total service value.
This policy allows us to fill missed time slots with waitlisted guests and compensate our artists for their reserved time.
3. No-Shows
If you do not arrive for your scheduled appointment and do not notify us in advance:
- You will be considered a “no-show.”
- A 100% service charge will be applied to your account.
- Multiple no-shows may result in a requirement to prepay for future services or restriction from booking online.
4. Late Arrivals
We strive to keep services running on time out of respect for all clients.
- If you arrive more than 15 minutes late, we may need to adjust or reschedule your service.
- In this case, a late cancellation fee may apply.
Please contact us as soon as possible if you’re running behind.
5. Group Appointments & Special Bookings
For group services (e.g., bridal, event styling, or multiple clients booked together):
- A 72-hour cancellation notice is required.
- A deposit may be required to secure the booking.
- Cancellations within 72 hours may result in a loss of deposit or full-service charge depending on group size and services reserved.
6. How to Cancel
To cancel or reschedule an appointment, you may:
- Use the link provided in your confirmation or reminder email
- Email us at [email protected]
7. Emergencies & Exceptions
We understand that emergencies and unexpected situations arise. Please reach out to our front desk team if you experience a medical emergency, family crisis, or other unavoidable conflict. While fees are generally enforced, we may make exceptions at management’s discretion.
8. Policy Agreement
By booking an appointment at Salon 1150, you acknowledge and agree to abide by this Cancellation Policy. We appreciate your understanding and continued support.