At Salon 1150 (“Salon 1150”, “we”, “us”, or “our”), your privacy and trust are paramount. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data. We aim to be transparent and thorough—just as you expect from a luxury salon experience. By visiting or using our website and services, you agree to the terms described below.
1. Introduction
- Who We Are
Salon 1150 is a luxury hair and beauty salon located in downtown Austin, Texas. We provide range of premium services—from precision haircuts and balayage to state-of-the-art nail artistry and bespoke skincare treatments. - Scope of This Policy
This Privacy Policy applies to all personal information collected through our website (www.salon1150.com), in-salon digital systems (e.g., Wi-Fi sign-in, digital consultation forms), email communications, and any other interactions you have with us.
2. Information We Collect
We collect information to deliver exceptional service, personalize your experience, and maintain communication. Types of information include:
- Personal Identification Information
- Full name
- Email address
- Postal address
- Phone number
- Date of birth (for age-restricted promotions)
- Appointment and Service History
- Date and time of appointments
- Services booked (e.g., haircut, color, manicure)
- Stylists or technicians you see
- Product preferences or allergies noted
- Payment and Billing Information
- Credit/debit card details (securely processed via a third-party payment processor)
- Billing address
- Transaction records
- Device and Website Usage Data
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited, time spent on pages, click paths
- Referring and exit pages
- Cookies and Tracking Technologies
- First-party cookies (e.g., session identifiers, authentication tokens)
- Third-party cookies (e.g., Google Analytics, Facebook Pixel)
- Web beacons, pixels, and other tracking methods
- Communications and Preferences
- Customer feedback (surveys, reviews, testimonials)
- Newsletter subscription status
- Marketing preferences (e.g., opt-in for promotional emails, SMS notifications)
- Responses to customer service inquiries
- Demographic and Profiling Data (Collected via optional surveys or incentives)
- Gender
- General interests (e.g., preferred style trends, product lines)
- Geographic location (city, state)
3. How We Use Your Information
We leverage your information to craft a seamless, personalized, and secure experience:
- Service Delivery & Appointment Management
- Schedule, confirm, and remind you of appointments
- Customize services based on your history and preferences
- Suggest complementary services (e.g., treatment add-ons)
- Billing & Payment Processing
- Process payments for services and retail purchases
- Issue receipts and invoices
- Maintain accurate financial records
- Personalization & Marketing
- Send tailored promotions, exclusive offers, and loyalty rewards
- Provide relevant product recommendations (e.g., new haircare lines, seasonal nail colors)
- Analyze aggregate trends to refine service offerings
- Website & Technology Optimization
- Understand website usage patterns to improve navigation and content
- Deploy targeted advertisements (with your consent) via Google Ads, Facebook, and other platforms
- Measure and enhance overall user experience
- Customer Support & Communications
- Respond to inquiries, feedback, and support requests
- Resolve billing or service-related issues
- Provide instructional content—such as styling tips, how-to tutorials, and event invitations
- Security & Fraud Prevention
- Monitor for suspicious or unauthorized activity
- Investigate and mitigate security incidents
- Verify identity when you request sensitive changes (e.g., updating payment method)
- Legal Compliance & Protection
- Comply with applicable laws, regulations, or court orders
- Protect our rights, privacy, safety, and property, and/or that of our clients and third parties
- Enforce our Terms and Conditions
4. Information Sharing & Disclosure
Salon 1150 will never sell your personal data to third parties. We disclose information only in the following circumstances:
- Service Providers & Business Partners
We share necessary data with trusted third parties who support our operations, including:- Payment Processors: Securely process credit/debit card transactions (e.g., Stripe, Square).
- Appointment Software Providers: Manage scheduling platforms (e.g., Phorest, Fresha).
- Marketing & Analytics Platforms: Email service providers (e.g., Mailchimp), CRM systems, and analytics tools (e.g., Google Analytics).
- IT & Security Vendors: Host and maintain our website, ensure data encryption, and monitor for threats.
These partners are bound by contractual obligations to protect your information and use it solely for purposes we specify.
- Legal Authorities & Compliance
- When required by law, regulation, legal process (e.g., subpoena, court order), or governmental request.
- To protect and defend the rights, property, or safety of Salon 1150, our clients, or the public.
- Business Transfers
- In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. You will be notified if this occurs and any choices you may have regarding your data.
- Aggregated & De-identified Data
- We may share aggregated or anonymized data (e.g., percentage of clients who prefer balayage) for research, marketing, or industry analysis. Such data cannot reasonably be used to identify you.
5. Cookies & Tracking Technologies
We and our service providers use cookies and similar technologies to enhance your experience:
- Essential Cookies
- Required for website functionality (e.g., login sessions, form submissions).
- Performance & Analytics Cookies
- Collect information about how visitors use our site (e.g., pages visited, time on site).
- Help us improve site performance and content relevance.
- Functionality Cookies
- Remember your preferences (e.g., language selection, location).
- Enable enhanced features—for instance, storing your shopping cart contents if you purchase retail products.
- Targeting & Advertising Cookies
- Deliver relevant ads on platforms like Google, Facebook, and Instagram.
- Track ad performance and measure conversion rates.
Your Choices: Most web browsers allow you to manage cookies (accept, reject, or delete). However, disabling certain cookies may limit website functionality or prevent you from accessing some services (e.g., online appointment scheduling). For detailed cookie settings, refer to your browser’s instructions or visit allaboutcookies.org.
6. Third-Party Services & Links
- Integrated Third-Party Platforms:
- We may integrate with social media (e.g., Instagram, Facebook), online review sites (e.g., Yelp, Google Reviews), and mapping services (e.g., Google Maps) to improve your experience. When you interact with these services (e.g., clicking our Instagram feed), you are subject to their respective privacy policies.
- Embedded Content:
- Our website may embed videos from providers such as YouTube. Their use of cookies and data collection is governed by their policies.
- Affiliate & Referral Programs:
- Occasionally, we partner with select wellness, fashion, or beauty brands. If you click affiliate links or redeem referral codes, those third parties may receive limited information (e.g., that your purchase originated from Salon 1150).
7. Data Security & Protection
We implement robust technical and organizational measures to safeguard your personal data:
- Encryption & Secure Transmission
- TLS/SSL encryption secures data exchanged between your browser and our website.
- Payment details are encrypted in transit and at rest by our certified payment processors.
- Access Controls & Authentication
- Employee access to your data is restricted based on job roles.
- Multi-factor authentication (MFA) is enabled for administrative access to sensitive systems.
- Regular Audits & Vulnerability Assessments
- We conduct periodic security audits, penetration tests, and vulnerability scans.
- Security patches and updates are applied promptly to our servers and applications.
- Physical Security
- Our on-premises servers (if any) and client data storage areas are protected by restricted access, surveillance, and secure disposal policies.
- Incident Response & Breach Notification
- In the unlikely event of a data breach, we have an incident response plan to promptly investigate and contain the incident.
- We will notify affected individuals and regulatory authorities in accordance with applicable laws.
8. Data Retention
- We retain your personal data only as long as necessary to fulfill the purposes outlined here, comply with our legal obligations, resolve disputes, and enforce our agreements.
- Booking & Transaction Records: Retained for at least five years to comply with financial regulations and tax requirements.
- Marketing Data & Preferences: Retained until you opt out, withdraw consent, or request deletion.
- Analytics & Aggregated Data: Typically kept in anonymized form indefinitely for trend analysis and business planning.
- Once data is no longer needed, we employ secure deletion or anonymization methods.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access & Portability
- Request a copy of the personal data we hold about you in a structured, commonly used format.
- Correction & Updating
- Ask us to correct or update inaccurate or incomplete information.
- Deletion (“Right to Be Forgotten”)
- Request deletion of your personal data when it is no longer necessary for the purposes collected or if you withdraw consent (with certain exceptions for legal obligations).
- Restriction of Processing
- Temporarily limit how we use your data (e.g., during a dispute about accuracy).
- Objection to Processing
- Object to processing for direct marketing or other legitimate interests.
- Data Portability
- Obtain and reuse your data across different services.
- Withdraw Consent
- If you previously consented (e.g., to marketing emails), you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request in accordance with applicable law and may require verification of identity before acting on certain requests.
10. Special California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know
- Request disclosure of categories and specific pieces of personal information collected, sold, or shared in the prior 12 months.
- Right to Delete
- Request deletion of personal information, with certain exceptions.
- Right to Opt-Out of Sale or Sharing
- Although we do not “sell” your information in the traditional sense, if ever required to share it in exchange for monetary or other valuable consideration, you have the right to opt out.
- Non-Discrimination
- We will not discriminate against you for exercising any of your California privacy rights.
To submit a request under California law, please email us at [email protected] or call (512) XXX-XXXX. We may ask for verification to confirm your identity.
11. Children’s Privacy
Our services and website are intended for users aged 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete the data and take appropriate steps.
12. International Transfers
Salon 1150 is based in Austin, Texas. If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the U.S. by our team and service providers. By submitting your personal information, you consent to this transfer in accordance with this policy.
13. Changes to This Privacy Policy
We periodically update this Privacy Policy to reflect changes in our practices, services, or legal requirements.
- Revision Date: The date at the top of this policy indicates the most recent revision.
- Notification: If we make material changes, we will post the revised policy on our website with a clear notice. In some cases (e.g., significant changes to data processing), we may send you an email notification or require your renewed consent.
Please review this policy regularly to stay informed of how we protect your information.
14. How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
- Email: [email protected]
We strive to respond to all inquiries within 30 days and ensure your privacy remains safeguarded.