Refund and Returns Policy
Welcome to Salon 1150. This Refund and Returns Policy outlines our process for product purchases made through our website (https://salon1150.com/). Services like haircuts, manicures, or salon treatments are non-refundable as they are personalized and time-based. Last updated: February 3, 2026.
Products: Eligibility for Refunds and Returns
We want you to love your Salon 1150 products, such as velcro hair rollers or nail care items. Returns are accepted within 30 days of delivery for:
- Unused, unopened products in original packaging.
- Damaged or defective items (e.g., broken packaging upon arrival).
No returns for used products, final sale items, or hygiene-sensitive goods (e.g., opened creams, polishes) unless defective.
How to Request a Return
- Contact Us First: Email [email protected] with your order number, product details, and photos of the issue (if applicable). We’ll provide a Return Merchandise Authorization (RMA) within 48 hours.
- Return Shipping: Use the prepaid label we supply (U.S. addresses only). Ship back within 7 days of RMA approval. International returns: Customer pays shipping.
- Refund Processing: Once received and inspected (5-10 business days), refunds issue to your original payment method within 3-5 days. Shipping fees non-refundable except for our errors.
Refund Options
| Scenario | Refund Type | Notes |
|---|---|---|
| Defective/Damaged | Full (including original shipping) | Proof required via photos. |
| Wrong Item Sent | Full exchange or refund | We’ll cover return shipping. |
| Change of Mind (unused) | Store credit or refund minus 15% restocking fee | Original shipping deducted. |
| Late Delivery (>30 days) | Full refund or reship | Contact us before filing claims. |
Exclusions and Non-Refundable Items
- Services: Appointments (e.g., nail repairs, hair styling) are non-refundable. Late cancellations/no-shows forfeit prepayments.
- Digital Products: E-gift cards or downloads non-refundable.
- Perishables: Opened skincare/nail products due to hygiene.
- Custom Orders: Personalized items (e.g., custom nail kits).
Shipping and Lost Packages
We ship via USPS/UPS with tracking. Refunds/replacements only after carrier investigation (up to 30 days). Unclaimed packages return to us; reship at your cost.
International Orders
Customs duties/taxes your responsibility. Returns follow U.S. policy but you cover all shipping.
Changes to Policy
Updates posted here; continued shopping implies acceptance.
Contact Us
Questions? Email [email protected] or call (512) 761-3455. Visit us at 830 W 3rd St Ste 1150, Austin, TX 78701.